Frequently Asked Questions
Everything you need to know about shopping with Lawrence Covell.
What is your standard shipping policy?
We offer complimentary standard shipping on all domestic orders over $500. Orders are typically processed within 1-2 business days and shipped via UPS or FedEx with signature required to ensure safe delivery of your luxury goods.
What is your return and exchange policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 14 days of delivery. Please note that certain high-end evening wear and sale items marked 'Final Sale' are not eligible for return.
Do you offer professional tailoring services?
Yes, Lawrence Covell is proud to offer expert in-house tailoring. For online purchases, we recommend visiting our Denver boutique for a fitting, or you may contact us for guidance on measurements before your item ships.
How do I know my size in European brands?
Sizing varies significantly between our Italian and Japanese designers. We provide a detailed size conversion chart on every product page, and our stylists are available via chat or phone to provide specific garment measurements.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
Are the items sold online the same as those in your physical boutique?
Our online inventory reflects a curated selection of our in-store collection. If you are looking for a specific piece from a designer we carry that is not listed online, please contact us and we will check our boutique floor for availability.